Yes, to access your account click on the links "LOGIN" or "REGISTER" to access your account or subscribe. The regristation process will only need to be performed for your first purchase.
Yes, the customer can change their own profile at any time. To do this, simply click on "My Account" link, make the changes you want and ultimately save the new profile.
Yes, the customer can save a list of favorite items by using the "Wishlist" function
Unfortunately not. On the our website we only publish articles that are actually available.
You may pay by credit card, Paypal and wire transfer. Other forms of payment are not accepted.
Tizianafausti.com accepts Visa, Mastercard and American Express. The purchase is also possible with prepaid cards.
The credit card data provided for purchases (name, number and expiration date) go directly to the secure server of Banca Sella, in charge of the payment transaction through an encrypted code. Neither Tizianafausti.com nor others may access such information. The customer service agents are not authorized or able to get information about credit cards and account numbers of customers.
It depends on the nationality of the customer who placed the order. VAT is already included in the purchase invoices for customers from EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary). For shipments outside the EU the VAT is deducted, and all the import fees, local taxes or customs duties will be charged to the Customer.
The customer always receives an invoice. The tax documentation will be sent along with the goods shipped to the customer in a sealed envelope.
The first order for each customer needs to be verified by Banca Sella that conduct an audit with the bank issuing your credit card. This process, that happens automatically for every first purchase may cause a few days delay
Yes, shipping is always traceable by the customer, thanks to DHL services. Once the delivery process starts, the customer will receive an email confirmation of shipment with the code provided by DHL that will allow you to monitor your shipment
Yes all shipments, both in Italy and abroad, are covered by insurance policy against damage and/or theft. Insurance costs are included in the purchase price. The insurance is valid until delivery of goods.
All parcels shipped by Tizanafausti.com are insured until the delivery to the final customer. At the time of delivery by the Courier, the Customer is required to check:
(I) that the number of boxes corresponds to the one indicated on the delivery note;
(II) that the packaging is intact, not damaged or modified, including the sealing materials. Any damage to the packaging and/or product or the lack of parcel or information has to be immediately notified to the Courier. Once the delivery document is signed without any dispute, the customer can not open any claim regarding the delivery parcel.
If anomalies are detected, customer must report them as soon as possible by maintaining the packaging for the necessary checks.
The customer who wishes to undertake a change in size, color or item, must perform the return procedure and made a new order.
To request permission to return, the customer must send a request to firstname.lastname@example.org within 14 days of receipt of goods. In the e-mail address must be specified part numbers that are returning. Upon receipt of the request made, the customer service of Tizianafausti.com send the customer a written confirmation with the specifications to follow.
If for any reason clients are not satisfied with an order, they can send a return request to email@example.com within 14 days from the date of delivery. Please include Order Number and Item Code(s) of the item(s).
The goods have to be delivered by express mail within 14 days from the date of delivery.
Yes, the customer can be subscribed to our Newsletter.
Yes, for customer service please contact Tizianafausti.com support office at firstname.lastname@example.org or by calling +39 0350067711 on weekdays, from Monday to Friday from 9.00 to 18.00. Requests received during weekends will be examined Monday mornings. Requests received on bank holidays will be answered the first working day
tizianafausti.com is committed to delivering luxury goods in Russia using DHL. Please keep in mind that jewelry , fine jewelry, and fur are prohibited for import into Russia.
We ship to Russia on a DDU basis. This means that product prices displayed on our site are exclusive of all taxes and duties. To ensure that your tizianafausti.com package arrives safely at your door, please note that due to customs clearance required for parcel delivery in Russia, you may need to provide the following documents upon request:
- A written description of the purchased items (in Russian), as well as your bank account statement and the brokerage agreement with the necessary form provided to you via email by DHL RU, in case the customs value exceeds € 200
- A copy of your passport with the name and address matching the name and address on the invoice included in the parcel
Custom duties do not apply if the value of the purchased goods does not exceed € 1,000, within the fixed time period of one month; otherwise a custom duty of 30% applies to the amount exceeding € 1,000.
tizianafausti.com is not responsible for delays which may result from parcels being stopped and checked during the customs clearance process.
Restocking Fee (Russia)
In the unlikely event that a parcel is undeliverable and returned to the sender because the above conditions cannot be met by the consignee, a € 30 restocking fee will apply and will be deducted from the total refund amount of the returned parcel.