Yes, you need to click on "REGISTER" and enter your personal details. The registration process will only need to be performed on your first purchase. For the next orders, you will only need to login with your email and password.
Yes, Customer can change his/her own profile by sending an e-mail to [email protected]
YES, THE CUSTOMER CAN SAVE HIS/HER FAVORITE ITEMS IN THE WISHLIST. WISHLIST DOES NOT GUARANTEE THAT THERE WILL BE STOCK.
Unfortunately not. On our website, only available items are visible.
You may pay by credit card, PayPal and wire transfer. Other forms of payment are not accepted. TIZIANAFAUSTI.COM reserves the right to ship the order to the same address registered in the Client’s PayPal account.
TIZIANAFAUSTI.COM accepts Visa, Mastercard and American Express. The purchase is also possible with prepaid cards. For our own Client’s safety, TIZIANAFAUSTI.COM might decide to decline a payment if it is considered fraudulent.
The credit card data provided for purchases (name, number and expiration date) go directly to the secure server of Banca Sella, in charge of the payment transaction through an encrypted code. Neither TIZIANAFAUSTI.COM nor others may access such information. The Customer service agents are not authorized or able to get information about credit cards and account numbers of Customers.
VAT is included in the published prices for European Countries.
For shipments outside Europe, VAT is already deducted from the final price.
We ship worldwide in DDP service (Delivered Duties Paid), except for Russia (please see point 19). This means that customs duties and taxes are already included in the final price.
The European Customer can decide whether to receive an invoice or not. All purchases from other Countries will always be accompanied by an invoice. The documentation will be sent along with the goods shipped to the Customer.
Yes, shipping is always traceable by the Customer. Once the delivery process starts, the Customer will receive a confirmation email with the code provided by DHL that will allow to track the shipment.
When the order is processed and fulfilled, delivery times are the following:
• Italy: 2-3 working days
• Europe: 2-3 working days
• USA, Canada, Japan, South Korea, Hong Kong: 2-3 working days
• Rest of the world: 2-3 working days
TIZIANAFAUSTI.COM is not responsible for delays in shipments due to weather conditions, international customs issues or other circumstances beyond the control of TIZIANAFAUSTI.COM.
Yes, all shipments are covered by insurance policy against damage and/or theft. The insurance is valid until delivery of the goods.
All parcels shipped by TIZIANAFAUSTI.COM are insured until the delivery to the final Customer. At the time of delivery by the Courier, the Customer is required to check:
(I) that the number of boxes corresponds to the one indicated on the delivery note;
(II) that the packaging is intact, not damaged or modified, including the sealing materials.
Any damage to the packaging and/or product or the lack of any parcel has to be immediately notified to the Courier. Once the delivery document is signed without any dispute, the Customer can’t open any claim regarding the parcel.
If anomalies are detected, the Customer must report them as soon as possible and keep the packaging for the necessary checks.
Yes, it is possible to exchange size of an item. The Customer can access to “MY ORDERS” section, click on “REQUEST OF RETURN”, select the item, select a reason of return, then choose “size exchange” in the options, indicating the size he/she would like to receive. Our Customer Service will take care of the request, confirming if the size is available.
To return an item, the Customer can login and access to MY ORDERS section, where it is possible to request a return within 30 days (weekend included) from the receipt of goods.
The Client will receive an email with the return instructions.
The items must be unworn, not ironed, not washed and not treated in any way. They need to be sent back in their original packaging, in the exact same conditions in which they were received. The return will only be accepted if all seals and tags are intact.
Please note due to hygiene reasons we cannot accept underwear returns and we will only accept swimwear if the protective hygienic strip is still in place and has not been tampered with.
You can request a return within 14 days (weekend included) from the date of delivery.
Yes, the Customer can subscribe to our Newsletter to receive the latest news.
TIZIANAFAUSTI.COM Customer Service can be reached at [email protected] or by calling +39 0350067711, from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00. Requests received during weekends will be examined on Monday morning. Requests received on Bank Holidays will be answered on the first working day.
TIZIANAFAUSTI.COM is allowed to ship luxury goods in Russia using DHL. Importing jewelry and furs is never allowed in Russia.
We ship to Russia on a DDU basis. This means that product prices displayed on our site do not include any tax and duty. To ensure that your TIZIANAFAUSTI.COM package arrives safely, please note that you may be requested to provide the following documents for customs clearance:
- A written description of the purchased items (in Russian), as well as your bank account statement and the brokerage agreement with the necessary form provided to you via email by DHL RU, in case the customs value exceeds € 200
- A copy of your passport with the name and address matching the name and address on the invoice included in the parcel
Custom duties do not apply if the value of the purchased goods does not exceed € 1,000, within the fixed time period of one month; otherwise a custom duty of 30% applies to the amount exceeding € 1,000.
TIZIANAFAUSTI.COM is not responsible for delays which may result from parcels being stopped and checked during the customs clearance process.
Restocking Fee (Russia)
In the unlikely event that a parcel is undeliverable and returned to the sender because the above conditions cannot be met by the consignee, a € 45 fee will be applied and will be deducted from the total refund amount of the returned parcel.