Yes, to access your account click on the links "LOGIN" or "REGISTER" to access your account or subscribe. The regristation process will only need to be performed for your first purchase.
Yes, the customer can change their own profile at any time. To do this, simply click on "My Account" link, make the changes you want and ultimately save the new profile.
Yes, the customer can save a list of favorite items by using the "Wishlist" function
Unfortunately not. On the our website we only publish articles that are actually available.
You may pay by credit card, Paypal and wire transfer. Other forms of payment are not accepted.
Tizianafausti.com accepts Visa, Mastercard and American Express. The purchase is also possible with prepaid cards.
The credit card data provided for purchases (name, number and expiration date) go directly to the secure server of Banca Sella, in charge of the payment transaction through an encrypted code. Neither Tizianafausti.com nor others may access such information. The customer service agents are not authorized or able to get information about credit cards and account numbers of customers.
It depends on the nationality of the customer who placed the order. VAT is already included in the purchase invoices for customers from EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary). For shipments outside the EU the VAT is deducted, and all the import fees, local taxes or customs duties will be charged to the Customer.
The customer always receives an invoice. The tax documentation will be sent along with the goods shipped to the customer in a sealed envelope.
The first order for each customer needs to be verified by Banca Sella that conduct an audit with the bank issuing your credit card. This process, that happens automatically for every first purchase may cause a few days delay
Yes, shipping is always traceable by the customer, thanks to DHL services. Once the delivery process starts, the customer will receive an email confirmation of shipment with the code provided by DHL that will allow you to monitor your shipment
Yes all shipments, both in Italy and abroad, are covered by insurance policy against damage and/or theft. Insurance costs are included in the purchase price. The insurance is valid until delivery of goods.
All parcels shipped by Tizanafausti.com are insured until the delivery to the final customer. At the time of delivery by the Courier, the Customer is required to check:
(I) that the number of boxes corresponds to the one indicated on the delivery note;
(II) that the packaging is intact, not damaged or modified, including the sealing materials. Any damage to the packaging and/or product or the lack of parcel or information has to be immediately notified to the Courier. Once the delivery document is signed without any dispute, the customer can not open any claim regarding the delivery parcel.
If anomalies are detected, customer must report them as soon as possible by maintaining the packaging for the necessary checks.
The customer who wishes to undertake a change in size, color or item, must perform the return procedure and made a new order.
To request permission to return, the customer must send a request to firstname.lastname@example.org within 14 days of receipt of goods. In the e-mail address must be specified part numbers that are returning. Upon receipt of the request made, the customer service of Tizianafausti.com send the customer a written confirmation with the specifications to follow.
If for any reason clients are not satisfied with an order, they can send a return request to email@example.com within 14 days from the date of delivery. Please include Order Number and Item Code(s) of the item(s).
The goods have to be delivered by express mail within 14 days from the date of delivery.
Yes, the customer can be subscribed to our Newsletter.
Yes, for customer service please contact Tizianafausti.com support office at firstname.lastname@example.org or by calling +39 0350067711 on weekdays, from Monday to Friday from 9.00 to 18.00. Requests received during weekends will be examined Monday mornings. Requests received on bank holidays will be answered the first working day
Shipping to Russia
tizianafausti.com is committed to delivering luxury goods in Russia using ups. Please keep in mind that jewelry , fine jewelry, and fur are prohibited for import into Russia.
We currently deliver to the following cities: Moscow (including postcodes 140000-144012 in Moscow Oblast), Nizhniy Novgorod (including Nizhegorodskaya Oblast), Krasnodar (including Krsnodar Oblast), Novorossiysk, Sochi, Stavropol (including Stavropol Oblast), St. Petersburg (including Leningrad oblast), Khabarovsk (including Khabarovsk Oblast), Blagoveschensk and Vladivotock can have a maximum value of 50.000 USD dollars.
Once your parcel arrives in Russia you will be required to provide the following documents:
In addition to this information the brokerage contract between the consignee and ups Russia (Power of Attorney) is required.
The information about the passport and the Power of Attorney can be provided electronically on the Ups website: www.ups.alta.ru
On customs request the following documents must be provided:
To enable the customer for providing the data online and down uploading the documents, the customer must provide his mobile phone number. Ups sends him an SMS with an ID and a password for registering on the website. (The shipment will automatically be returned to the origin at shipper in cases where the information and documents are not provided by the customer within 10 days.)
DDU – Delivery Duty Unpaid
We ship to Russia on a DDU basis. This means that product prices displayed on our site are exclusive of all taxes and duties. All additional taxes, import fees and surcharges levied by Russia customs (including brokerage fees) are the responsibility of the customer.
Customs Duties Calculations & Value Limits:
Orders with a value of over 1.000 Euros will be subject to a 30% surcharge for import fees. Customs fees are based on the total value of all merchandise imported within a one month period for each customer. These personal value import limits apply even if the merchandise is purchased from multiple online sources or broken down into separate orders.
tizianafausti.com is not responsible for delays which may result from parcels being stopped and checked during the customs clearance process.
Restocking Fee (Russia)
In the unlikely event that a parcel is undeliverable and returned to the sender because the above conditions cannot be met by the consignee, a 30 € restocking fee will apply and will be deducted from the total refund amount of the returned parcel.