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FAQ

1. DO YOU NEED TO REGISTER TO MAKE A PURCHASE?

Yes, to access your account click on the links "LOGIN" or "REGISTER" to access your account or subscribe. The regristation process will only need to be performed for your first purchase.

2. IS IT POSSIBLE TO CHANGE YOUR PROFILE AFTER YOU'VE SIGNED UP?

Yes, the customer can change their own profile at any time. To do this, simply click on "My Account" link, make the changes you want and ultimately save the new profile.

3. IS THERE THE POSSIBILITY OF CREATING A LIST OF FAVORITES ARTICLES?

Yes, the customer can save a list of favorite items by using the "Wishlist" function

4. YESTERDAY I SAW AN ARTICLE ON THE SITE, BUT TODAY THE SAME ARTICLE IS NOT PROPOSED. IS IT STILL AVAILABLE?

Unfortunately not. On the our website we only publish articles that are actually available.

5. WHICH  METHODS OF PAYMENT DO YOU ACCEPT?

You may pay by credit card, Paypal and wire transfer. Other forms of payment are not accepted.

6. WHAT TYPES OF CREDIT CARDS DO YOU ACCEPT?

Tizianafausti.com accepts Visa, Mastercard and American Express. The purchase is also possible with prepaid cards.

7. WHAT DO I RISK BY PAYING BY CREDIT CARD?

The credit card data provided for purchases (name, number and expiration date) go directly to the secure server of Banca Sella, in charge of the payment transaction through an encrypted code. Neither Tizianafausti.com nor others may access such information. The customer service agents are not authorized or able to get information about credit cards and account numbers of customers.

8. ARE THE RETAIL PRICES INCLUSIVE OF VAT & TAXES?

It depends on the nationality of the customer who placed the order. VAT is already included in the purchase invoices for customers from EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary). For shipments outside the EU the VAT is deducted, and all the import fees, local taxes or customs duties will be charged to the Customer.

9. WHEN I MAKE A PURCHASE IS A RECEIPT OR INVOICE ISSUED?

The customer always receives an invoice. The tax documentation will be sent along with the goods shipped to the customer in a sealed envelope.

10. I AM A NEW CUSTOMER AND I JUST MADE MY FIRST PURCHASE. HOW LONG WILL THE DELIVERY TAKE?

The first order for each customer needs to be verified by Banca Sella that conduct an audit with the bank issuing your credit card. This process, that happens automatically for every first purchase may cause a few days delay

11. IS IT POSSIBLE TO KNOW THE EXPECTED DELIVERY TIME?

Yes, shipping is always traceable by the customer, thanks to DHL services. Once the delivery process starts, the customer will receive an email confirmation of shipment with the code provided by DHL that will allow you to monitor your shipment

12. IS THERE AN INSURANCE POLICY COVERING THE SHIPMENT?

Yes all shipments, both in Italy and abroad, are covered by insurance policy against damage and/or theft. Insurance costs are included in the purchase price. The insurance is valid until delivery of goods.

13. IS IT POSSIBLE TO REFUSE/REJECT A DELIVERY?

All parcels shipped by Tizanafausti.com are insured until the delivery to the final customer. At the time of delivery by the Courier, the Customer is required to check:
(I) that the number of boxes corresponds to the one indicated on the delivery note;
(II) that the packaging is intact, not damaged or modified, including the sealing materials. Any damage to the packaging and/or product or the lack of parcel or information has to be immediately notified to the Courier. Once the delivery document is signed without any dispute, the customer can not open any claim regarding the delivery parcel.​
If anomalies are detected, customer must report them as soon as possible by maintaining the packaging for the necessary checks.​

14. IS POSSIBLE TO CHANGE THE ORDERS?

The customer who wishes to undertake a change in size, color or item, must perform the return procedure and made a new order.

15. HOW DO I EXECUTE THE RETURN PROCESS?

To request permission to return, the customer must send a request to eshop@tizianafausti.com within 14 days of receipt of goods. In the e-mail address must be specified part numbers that are returning. Upon receipt of the request made, the customer service of Tizianafausti.com send the customer a written confirmation with the specifications to follow.

16. IS THE RETURN PROCEDURE POSSIBLE FOR ALL THE ITEMS?

If for any reason clients are not satisfied with an order, they can send a return request to  eshop@tizianafausti.com within 14 days from the date of delivery. Please include Order Number and Item Code(s) of the item(s).

17. HOW MUCH TIME DO I HAVE TO START THE RETURN PROCEDURE?

The goods have to be delivered by express mail within 14 days from the date of delivery.

18. IS IT POSSIBLE TO RECEIVE UPDATED INFORMATION ABOUT PROMOTIONS, DISCOUNTS AND NEW ARRIVALS?

Yes, the customer can be subscribed to our Newsletter.

19. IS THERE A CUSTOMER SERVICE?

Yes, for customer service please contact Tizianafausti.com support office at shoponline@tizianafausti.com or by calling +39 0350067711 on weekdays, from Monday to Friday from 9.00 to 18.00. Requests received during weekends will be examined Monday mornings. Requests received on bank holidays will be answered the first working day

20. IS IT POSSIBLE TO SHIP TO RUSSIA?

Shipping to Russia
tizianafausti.com is committed to delivering luxury goods in Russia using ups.  Please keep in mind that jewelry , fine jewelry, and fur are prohibited for import into Russia.

Delivery Areas
We currently deliver to the following cities: Moscow (including postcodes 140000-144012 in Moscow Oblast), Nizhniy Novgorod (including Nizhegorodskaya Oblast), Krasnodar (including Krsnodar Oblast), Novorossiysk, Sochi, Stavropol (including Stavropol Oblast), St. Petersburg (including Leningrad oblast),  Khabarovsk (including Khabarovsk Oblast), Blagoveschensk and Vladivotock  can have a maximum value of  50.000 USD dollars.

Delivery Conditions
Once your parcel arrives in Russia you will be required to provide the following documents:

    - The full name of the consignee (First, Middle and Surname)
    - The passport number and its date of issue

In addition to this information the brokerage contract between the consignee and ups Russia (Power of Attorney) is required.
The information about the passport and the Power of Attorney can be provided electronically on the Ups website: www.ups.alta.ru
On customs request the following documents must be provided:

    - Order Confirmation
    - Proof of payment
    - Passport copy (page with photo, address, name and data of issue) to verify the provided data

To enable the customer for providing the data online and down uploading the documents, the customer must provide his mobile phone number. Ups sends him an SMS with an ID and a password for registering on the website. (The shipment will automatically be returned to the origin at shipper in cases where the information and documents are not provided by the customer  within 10 days.)

DDU – Delivery Duty Unpaid
We ship to Russia on a DDU basis. This means that product prices displayed on our site are exclusive of all taxes and duties. All additional taxes, import fees and surcharges levied by Russia customs (including brokerage fees) are the responsibility of the customer.

Customs Duties Calculations & Value Limits:

    - Less than 1.000 € per month No additional customs duties
    - More than 1.000 € per month 30% on amount exceeding  1.000 €

Orders with a value of over  1.000 Euros will be subject to a 30% surcharge for import fees. Customs fees are based on the total value of all merchandise imported within a one month period for each customer. These personal value import limits apply even if the merchandise is purchased from multiple online sources or broken down into separate orders.
tizianafausti.com is not responsible for delays which may result from parcels being stopped and checked during the customs clearance process.

Restocking Fee (Russia)
In the unlikely event that a parcel is undeliverable and returned to the sender because the above conditions cannot be met by the consignee, a  30 € restocking fee will apply and will be deducted from the total refund amount of the returned parcel.