All orders shipped in Italy are delivered by DHL and require signature upon delivery. Orders are delivered from Monday to Friday within the following hours: 09.00am to 5.30pm.
Tizianafausti.com dispatches worldwide. All orders are shipped by DHL from Monday to Friday. All orders require signature upon delivery. Once goods are shipped it is no longer possible to change the delivery address. The expedition is provided by our Standard and Express service.
The shipping fees in Italy and throughout the world are listed in the following table.
|South Korea||30 €|
|China, Hong Kong, Taiwan and Macao||30 €|
|Singapore, Malaysia, Thailand and Indonesia||30 €|
|Azerbaijan and Kazakhstan||30 €|
|Saudi Arabia, UAE, Kuwait and Qatar||30 €|
|Rest of the world||45 €|
* (Free for orders above 500 EURO)
The shipping cost will be displayed in the cart during the checkout process next to the product price.
According to the destination, the prices could be different. The VAT will be calculated directly in the final price on all the EU countries. The VAT is not included in the final price on all the Extra EU countries and duties with taxes will be paid directly at the customs (DDU delivery).
Orders are processed from Monday to Friday from 9 am to 4pm. Orders placed before 11 am are shipped within 2 working days after. Orders placed from Friday to Sunday will be processed the following Monday.
When the order is processed and fulfilled, delivery times are the following:
• Italy: 2-3 working days
• Europe: 2-3 working days
• USA, Canada, Japan, South Korea, Hong Kong: 2-3 working days
• Rest of the world: 2-3 working days
Tizianafausti.com is not responsible for delays in shipments due to the weather conditions, international customs issues or other circumstances beyond the control of Tizianafausti.com.
All parcels shipped by Tizanafausti.com are insured until the delivery to the final customer. At the time of delivery by the Courier, the Customer is required to check:
(I) that the number of boxes corresponds to the one indicated on the delivery note;
(II) that the packaging is intact, not damaged or modified, including the sealing materials. Any damage to the packaging and/or product or the lack of parcel or information has to be immediately notified to the Courier. Once the delivery document is signed without any dispute, the customer can not open any claim regarding the delivery parcel.
If anomalies are detected, customer must report them as soon as possible by maintaining the packaging for the necessary checks.
As required by the international laws governing imports and exports, all orders are shipped with an official invoice declaring the truthful total amount of the merchandise purchased. According to the international laws the undervaluation of the items and the declaration of those items as GIFT, is illegal.
Shipments outside the European Community of items made of special leather, require an additional document for export called CITES (Convention on International Trade in species of wild fauna and flora threatened with extinction). Further information could be found at: www.cites.org. The documents are granted by the "Fishing Wildlife and Game Custom" and require 14 days to be processed. Because of the processing time, the shipment may be delayed.
You can decide to return any item purchased on Tizianfausti.com within 14 days from the delivery date, by sending an email at ESHOP@TIZIANAFAUSTI.COM. The merchandise must not have been worn, washed or altered in any way and must not show any signs of use. The return will be processed within 3 working days from the delivery date to our warehouse; the refund is provided after the quality control and will be communicated though our e-mail: email@example.com . The refund timing depends on the type of payment. Tizianafausti.com recommends to all customers to return with our insured DHL service. Is possible to use an external courier in the full knowledge that the shipment will be only responsibility of the final customer.
Delivery costs are in charge of tizianafausti.com, if you want to return a purchase using our DHL service a shipping contribution is required and it will be deducted from the final refund depending on your geographic area.
- 10 € for Italy
- 15 € for Europe
- 12 £ for United Kingdom
- 30 € for all extra EU destinations
- 30 $ for USA
- 2.000 ¥ for Japan
Please also note that any extra customs fees and local taxes paid will not be refunded