Ship to: Canada

FAQ

DO I NEED TO REGISTER TO PLACE AN ORDER?
No, you can make a purchase as a guest, without creating an account. However, if you register with us, you’ll enjoy the following benefits:

  • access the pre-sales
  • track your orders and see your order history
  • request a return or exchange directly from your account
  • add products you love to your Wishlist
  • save your details for a quicker check-out

To register, please click here

 

IS IT POSSIBLE TO CHANGE MY PROFILE AFTER I'VE SIGNED UP?
Yes, customers can change their own profile by sending an email to eshop@tizianafausti.com.

 

IS THERE THE POSSIBILITY TO CREATE A WISH LIST?
Yes, customers can add their favorite items to the Wishlist. Wishlist does not guarantee that there will be stock and does not block the items.

 

I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
To re-set your password, follow the 'Forgot Your Password' instructions on the SIGN IN page. You will receive an email to re-set it.

 

YESTERDAY I SAW AN ITEM ON THE WEBSITE, BUT TODAY THE SAME ITEM IS NOT ONLINE. IS IT STILL AVAILABLE?
Unfortunately, not. On our website, only available items are visible.

 

WHICH PAYMENT METHOD DO YOU ACCEPT?
You may pay by credit card, PayPal and wire transfer. Other methods of payment are not accepted. TIZIANAFAUSTI.COM reserves the right to ship the order to the same address registered in the client’s PayPal account. For more information, please see PAYMENTS

 

ARE VAT AND TAXES INCLUDED IN THE RETAIL PRICES?
VAT is included in the published prices for European Countries. For shipments outside Europe, VAT is already deducted from the final price. We ship worldwide in DDP service (Delivered Duties Paid), except for Russia (please see specific section). This means that customs duties and taxes are already included in the final price.

 

WHEN I MAKE A PURCHASE, IS A RECEIPT OR INVOICE ISSUED?
The European customer can decide whether to receive an invoice or not. All purchases from other Countries will always be accompanied by an invoice. The documentation will be sent along with the goods shipped to the customer.

 

IS IT POSSIBLE TO KNOW THE EXPECTED DELIVERY TIME?
Items will be dispatched in 1-2 business days (Monday-Friday) from the date the order is placed. Once the order is dispatched, delivery times are as follow:

• Italy: 1-3 working days

• Rest of the world: 2-3 working days

When the order is shipped, clients receive an email with the tracking number and a link to track the order online.

TIZIANAFAUSTI.COM is not responsible for delays in shipment caused by weather conditions, international Customs issues or any other circumstances beyond the control of TIZIANAFAUSTI.COM.

For more information, please see the SHIPPING section

 

IS THERE AN INSURANCE POLICY COVERING THE SHIPMENT?
Yes, all shipments are covered by insurance policy against damage and/or theft. The insurance is valid until delivery of the goods.

 

IS IT POSSIBLE TO RETURN AN ITEM OR MAKE AN EXCHANGE?
Yes, it is possible to return or exchange size/color of an item. You can request a return within 14 days (weekend included) from the date of delivery. Please see the RETURNS section

 

IS IT POSSIBLE TO RECEIVE UPDATED INFORMATION ABOUT PROMOTIONS, DISCOUNTS AND NEW ARRIVALS?
Yes, the customer can subscribe to our Newsletter to receive the latest news

 

IS IT POSSIBLE TO CANCEL AN ORDER?
To check if any cancellation or modification is possible, please contact the Customer Service at eshop@tizianafausti.com. Cancellation is possible only if an order has not been shipped yet. If an order has already been shipped, it is no longer possible to cancel it. Client can return it for free, however shipping fees will not be refunded. Before the purchase has been prepared for dispatch, we can cancel an item or change the size/color, if there is availability. We are unable to modify the billing or shipping address, or to change item code from the order.

 

ARE THE PRODUCTS ORIGINAL AND BRAND NEW?
TIZIANAFAUSTI.COM is the online boutique of Tiziana Fausti, a retail Company based in Bergamo, North of Italy. We have been collaborating with the Luxury Brands of the fashion industry for over forty years. We therefore guarantee the authenticity of each of our products, which are brand new and in perfect conditions.

 

HOW CAN I CONTACT THE CUSTOMER SERVICE?
TIZIANAFAUSTI.COM Customer Service can be reached at eshop@tizianafausti.com or by calling +39 0350067711, from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00. Requests received during weekends will be examined on Monday morning. Requests received on Bank Holidays will be answered on the first working day.

 

IS IT POSSIBLE TO SHIP TO RUSSIA?
TIZIANAFAUSTI.COM can ship luxury goods in Russia using DHL. Importing jewelry and furs is never allowed in Russia. Delivery is free for orders above € 500, otherwise it costs € 30. We ship to Russia on a DDU basis. This means that product prices displayed on our site do not include any tax and duty, which must be paid upon delivery. Please note that you may be requested to provide personal documents for customs clearance. TIZIANAFAUSTI.COM is not responsible for delays which may result from parcels being stopped and checked during the customs clearance process.