If clients are not perfectly satisfied with the order, they can return the items within 14 days (weekend included) from the delivery date.
Returned items must be clean, unworn and they must have all their tags, accessories and original packaging, security tag included. Shoes and accessories must be returned with their original boxes, dust bags and cards. The box must not be used as external parcel. Please note that due to hygienic reasons we cannot accept underwear or face masks returns and we will only accept swimwear if the protective hygienic strip is still in place and has not been tampered with.
In case of faulty items, clients are invited to contact TIZIANAFAUSTI.COM Customer Service ([email protected]) immediately and to send photographic support proving the defect or incorrect merchandise. Any item that is not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to the client.
Returns must be shipped with the same courier that made the delivery. Any return shipped with a different courier won’t be accepted.
The client can only return an item from the country where it was originally shipped.
DO YOU OFFER AFTER SALES ASSITANCE?
Yes, the customer can email us at esh[email protected]. Client might be charged of shipping costs.
Refunds will be processed as soon as returned items have been checked and accepted by our warehouse. Refunds will be made according to the method of payment used for the purchase. For orders paid by credit card, the refunded amount will be available in roughly 2 up to 10 days. Processing time may vary depending on the credit card company. Orders paid by PayPal or bank wire transfer will be refunded to the original account.
Possible shipping costs won't be refunded.
HOW TO RETURN
- Log-in to your personal account, select MY RETURNS, then CREATE NEW RETURN, and choose the order you wish to return. You will receive a confirmation email with the Return Authorization Number (RAN) and the instructions to return the parcel.
- Place the items in a suitable box, (e.g. the one you got from TIZIANAFAUSTI.COM), pack the items safely and put the original invoice inside.
- Fill out the Proforma Invoice that came with your order and complete details about the return.
- Stick the self-adhesive return label to the parcel.
- Contact DHL or UPS (depending on the courier that made the delivery) by phone to book the pick-up.
If you made your purchase as Guest
- Click here and enter the order number and the email you used for the order
- Follow the above instructions
Items can be exchanged only when a different size or a different color of the same item code is available. To request an exchange, you can follow the above return instructions and select REPLACEMENT. Please indicate the size or colour in the message blank space. Our Customer Service will take care of the request, confirming if the size/color is available. You can then return the item and the substitutive item will be shipped once TIZIANAFAUSTI.COM warehouse receives the return back.