Ship to: United States

SHIPPING

SHIPPING
TIZIANAFAUSTI.COM ships all over the world using DHL Express delivery. All orders require signature upon delivery. DHL delivers from Monday to Friday from 9.00am to 5.30pm. Once the order has been dispatched it is no longer possible to change the destination address.

 

SHIPPING COSTS

FREE
AUSTRALIA
CHINA AND TAIWAN
EUROPE
HONG KONG AND MACAU
INDIA
JAPAN
MIDDLE EAST
SAUDI ARABIA
SINGAPORE
SOUTH KOREA
UNITED KINGDOM
UNITED STATES AND CANADA

€15
FREE FOR ORDERS ABOVE €400
RUSSIA

€20
FREE FOR ORDERS ABOVE €400
INDONESIA
SUD EAST

€30
FREE FOR ORDERS ABOVE €400
REST OF THE WORLD

 

ORDER PROCESSING AND DELIVERY TIME
Items will be dispatched in 1-2 business days (Monday-Friday) from the date the order is placed. Once the order is dispatched, delivery times are as follows:

  • Italy: 1-3 working days
  • Rest of the world: 2-3 working days

TIZIANAFAUSTI.COM is not responsible for delays in shipment caused by weather conditions, international Customs issues or any other circumstances beyond the control of TIZIANAFAUSTI.COM.

 

SHIPMENT TRACKING
When the order is shipped, clients receive an email with the tracking number and a link to track the order online.

 

INSURANCE
All parcels shipped by TIZIANAFAUSTI.COM are insured until the delivery to the final customer. Once the shipment reaches the destination, the insurance is no longer valid.

 

DELIVERY
Upon delivery by the courier, the customer is required to check:

  1. that the number of boxes corresponds to the one indicated on the delivery note;
  2. that the packaging is intact, not damaged or modified, including the sealing materials. If for any reason the box looks damaged, the client can either sign the delivery document with reservations or refuse the package. Once the delivery document is signed, the customer can’t open any claim.

If the package is not successfully delivered due to a lack of cooperation with the client (wrong phone number, wrong address, absent at address,…), it may be sent back to Italy. The import fees and shipping cost will be deducted from any eventual reimbursement to the client.

 

SHIPPING DOCUMENTS FOR SPECIAL LEATHER
Shipments outside the European Community of items made of special leather, exotic pelts or endangered animals or plants, may require an additional document for export called CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora). This document must accompany the shipment and it explains that the item comes from an animal that was either farm raised or caught in the wild specifically for commerce. Further information could be found at: www.cites.org. The documents are issued by the the Italian CITES Management Authorithy (Corpo Forestale dello Stato) and normally require 14 working days to be processed. Because of the processing time, the shipment may be delayed.